- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always super nice and helpful, stay there very time I'm in Winchester.
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Located in Winchester, Holiday Inn Express Hotel & Suites Winchester is in a rural location. Jim Barnett Park and Mackintosh Fruit Farm reflect the area's natural beauty and area attractions include Appleland Sports Center and Rocking S Ranch. Looking to enjoy an event or a game while in town? See what's going on at Summit Point Raceway, or consider a night out at Barns of Rose Hill.
The host/hostess at the front desk was pleasant, friendly and helpful. The breakfast staff were also friendly and helpful. Cannot say the same thing for the housekeeping staff. When we left the room for the day, the housekeeper was outside the room. We let her know that we would be out for the day and could make up the room at her convenience. When we returned later that evening, our room had not been touched. Beds were unmade. Towels were still neatly on the floor to be replaced. We had to return to the front desk for fresh towels. When speaking with the individual at the front desk we were told that they had run out of clean linen that day. Not sure how that happens in a hotel, but someone did not do their job. Additionally, someone had dropped food in the elevator and pushed it into the corner. That same piece of food stayed in the elevator for our entire stay. Overall the room was satisfactory. We had plenty of room and the beds were adequate. Bathroom was a bit old but was clean when we arrived. Parking was adequate and proximity to restaurants was fine. We would probably stay at this location again, but would look at other hotels in the area first.