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The Fairmont Empress

Star Rating
4 out of 5

Information

Reviews

4.3 / 5Excellent
1,943 reviews

Amenities

  • Pool
  • Pet Friendly
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Miniature World
    3 min walk
  • Popular Location
    Maritime Museum of British Columbia
    3 min walk
  • Popular Location
    Victoria Conference Centre
    4 min walk
  • Airport
    Victoria, BC (YYJ-Victoria Intl.)
    26 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Fairmont Room, 1 King Bed, Non Smoking

    4.4/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Fairmont Room, 1 Queen Bed, Non Smoking

    4.4/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 1 Queen Bed
    More details
  • Fairmont Room, 2 Double Beds, Non Smoking

    4.1/5 guest room rating

    Room Amenities

    • Sleeps 3
    • 2 Double Beds
    More details
  • Deluxe Room, 1 Queen Bed, Non Smoking

    Room Amenities

    • Sleeps 3
    • 1 Queen Bed
    More details
  • Deluxe Room, 1 King Bed, Non Smoking

    4.5/5 guest room rating

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 2 Queen Beds, Non Smoking

    4.4/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Signature Room, 1 King Bed, Non Smoking

    4.2/5 guest room rating

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Fairmont Room, 1 Queen Bed, Non Smoking, Harbor View

    4.4/5 guest room rating

    Room Amenities

    • Harbor view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Fairmont Gold, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Suite, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Deluxe Room, 1 King Bed, Non Smoking, Harbor View

    Room Amenities

    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More details
  • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Fairmont Gold, 1 King Bed, Spacious Room, Non Smoking

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View

    4.8/5 guest room rating

    Room Amenities

    • Harbor view
    • Sleeps 2
    • 1 King Bed
    More details
  • Suite, 1 Bedroom, Non Smoking

    Room Amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room

    Room Amenities

    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More details
  • Fairmont Gold, Suite, 1 Bedroom, Non Smoking

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View

    Room Amenities

    • Harbor view
    • Sleeps 4
    • 1 Queen Bed
    More details

About this area

Victoria

The Fairmont Empress is located on the waterfront and in an area with good shopping. Fisgard Lighthouse is a notable landmark, and some of the area's activities can be experienced at Victoria Harbour and Victoria Clipper Ferry Terminal. Traveling with kids? Consider Victoria Bug Zoo, or check out an event or a game at Save-On-Foods Memorial Centre. Our guests appreciate the hotel's central location.

What's nearby

  • Popular Location
    Miniature World - 3 min walk
  • Popular Location
    Maritime Museum of British Columbia - 3 min walk
  • Popular Location
    Victoria Bug Zoo - 3 min walk
  • Popular Location
    Victoria Conference Centre - 4 min walk
  • Popular Location
    Royal BC Museum - 4 min walk

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 26 min drive

Restaurants

  • Q at the Empress – Alfresco dining restaurant with a bar offering American cuisine. Serves breakfast, brunch, and lunch daily. Reservations required. Kids' menu available.
  • Lobby Lounge – Ocean-view restaurant with a bar offering American cuisine. Serves lunch and dinner daily.
  • Q Bar – Ocean-view bar offering American cuisine. Serves lunch, dinner and light fare daily.

About this property

The Fairmont Empress

This hotel features 2 restaurants, a full-service spa, and an indoor pool. Additionally, a health club, a bar/lounge, and a spa tub are onsite. All 464 rooms feature thoughtful touches like bathrobes and slippers, plus 24-hour room service and flat-screen TVs with cable channels. Guests will also find WiFi, minibars, and premium bedding.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of Historic Hotels of the World.

Policies

Check-in

Check-in between 4 PM - midnight
Express check-in

Special check-in instructions

Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. Contact the property in advance to get details.

Check-out

Check-out before 11 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets allowed for an extra charge of CAD 25 per accommodation, per night
  • 2 per room
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, CAD 8.00 and CAD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self parking fee: CAD 28.50 per day
  • Valet parking fee: CAD 46.75 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the property using the information on the reservation confirmation received after booking.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Property is also known as

  • Empress Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • The Fairmont Empress Hotel
  • The Fairmont Empress Victoria
  • The Fairmont Empress Hotel Victoria

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • Available in some public areas: WiFi (CAD 14.95 per night)

Parking and transportation

  • Self parking: CAD 28.50 per day
  • Valet parking: CAD 46.75 per day
  • Roundtrip airport shuttle (surcharge) from 3:30 AM - 7:30 PM
  • Airport shuttle at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:30 AM: CAD 12.00-24.00 for adults and CAD 8.00-12.00 for children
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Motorized watercraft
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space (22600 square feet)

Outdoors

  • Garden
  • Picnic area

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Nearby things to do

Activities

  • Bicycle rentals
  • Ecotours
  • Golf lessons
  • Golfing
  • Hiking/biking trails
  • Kayaking
  • Mountain biking
  • Sailing
  • Scooter/moped rentals
  • Water skiing
  • Whale watching
  • Windsurfing

Where to eat

  • Q at the Empress – Alfresco dining restaurant with a bar offering American cuisine. Serves breakfast, brunch, and lunch daily. Reservations required. Kids' menu available.
  • Lobby Lounge – Ocean-view restaurant with a bar offering American cuisine. Serves lunch and dinner daily.
  • Q Bar – Ocean-view bar offering American cuisine. Serves lunch, dinner and light fare daily.
4.3

Excellent

5 - Excellent
1,107
4 - Good
506
3 - Okay
211
2 - Mediocre
84
1 - Poor
35
4.6
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.3
Property condition

4/5 Good

This traveler didn’t leave comments with their review
Stayed 2 nights in Aug 2019

5/5 Excellent

The hotel staff sure know how to treat their customers!!! It’s an outstanding and you will be coming back to stay at the hotel every time we visit!! Love the pullout sofa. Clean and perfect, just like a real bed. Our whole family fall as asleep very quickly. First time ever to experience the pullout sofa bed to be so comfortable. One thing I was uncomfortable was the luggage service people. Although, we didn’t use them for help, but they don’t look happy whenever pass by them.

Stayed 1 night in Aug 2019

3/5

Of course, everything is relative, and this hotel is beautiful by any standard, but we were disappointed in the end with our experience here. We booked a deluxe king room to celebrate as a couple and we’re giving a room next to the HVAC unit for the entire place that sounded and looked like a helicopter pad next to our room. We asked to be relocated - and aren’t fussy travellers - but got sidelined to a room half the size with a double bed that couldn’t really accommodate my pregnant wife. Granted, the hotel covered breakfast as a gesture, but it seems like the service here in many aspects has been defeated by its own success. If you’re looking to treat yourself and your partner, there are higher end hotels nearby that are still committed to ensuring an immaculate experience commensurate to the price.

Stayed 1 night in Aug 2019

5/5 Excellent

This traveler didn’t leave comments with their review
Stayed 2 nights in Aug 2019

5/5 Excellent

The hotel is fabulous wth a stunning view of the inner harbiour. The gardens are fabulous. The hotel itself is beautifully appointed.

Stayed 1 night in Aug 2019

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