- Disliked: Staff & service, property conditions & facilities
I booked the hotel due to it being described as a pampering Bed and Breakfast Inn. Unfortunately, this was not the case. The hotel is on top of a steep hill in Victoria, which did have an awesome view of the city, but very difficult to deal with weather wise. It did snow during our stay and as a guest on vacation, the hotel staff asked me to plow the snow off a steep driveway, so I can drive off ( no hotel assistance provided). The only assistance provided, was the location of snow shovel and ice salt. I also had to ask for new linens since the request left on the door was ignored. The batteries for the remote controls were either missing or dead. Other than the awesome view, I was very disappointed with my experience at the Mountain Luxury Resort and would not recommend this hotel for future Victoria guest.