- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in Marcuola, an excellent neighbourhood from which to explore Venice. Service was super, including speedy and accurate communications by email before the trip. Seriously: the best level of English and helpfulness ever. The room was in a separate building, and it was large enough for 3 adults and a teenager. The view was gorgeous and the decor was pleasing. Breakfast was nice, and the shower was great. I saw some reviewers complaining about mould - mate, it’s Venice! Sometimes it smells. We had absolutely no smell trouble, as the fortnight before our trip was dry and sunny, but I am sure a few days’ rain and it would have been smelly. That’s how it is. You can get to the hotel from Piazzale Roma using the water bus number 1 or 2 (get out at S Marcuola, it’s 4 stops). Then it’s a 5 min walk up a couple of bridges. Be careful with a few logistics: when we checked in we were given a what’s app number to ring or message at any time as reception is 24hs. But the number was incorrect. You may want to check it when you arrive. There was a very noisy heater in the room (the central system). Like a fridge that is incredibly loud. They said it’s been recently fixed - but clearly needs fixing again. You may want to check it if you stay in Casanova. Apart from these tiny things, a perfect place. Price was quite good too!