I went to Triest with my friend for a New Year's vacation. The apartment is in a great location. Unfortunately, the pillows are hard, it was all a quilt, I wanted to get an extra quilt, this request caused a serious problem, after more than 30 minutes of haggling, and after negotiation, I became a quilt. This case is for me petty and sad. I hope somebody read what I have described, and leadership improves service. One more thing, the cleaners don't have to bother guests standing in the doorway...They need to be cleaned, when the guest is not in the room.