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Hotel Gracery Shinjuku

Star Rating
4 out of 5

Information

Reviews

4.4 / 5Excellent
8,588 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Map

What's nearby

  • Popular Location
    Shinjuku Gyoen National Garden
    12 min walk
  • Popular Location
    Tokyo Metropolitan Government Building
    17 min walk
  • Popular Location
    Meiji Jingu Shrine
    5 min drive
  • Airport
    Tokyo (HND-Haneda)
    17 min drive

Choose your room

Book online or call:

1-844-709-7928

Your dates need to occur after 2019-10-13. Try updating your dates to see prices for your trip.

    About this area

    Tokyo

    In the city center, Hotel Gracery Shinjuku is in Tokyo's Shinjuku neighborhood, an area with good airport proximity. Roppongi Hills and KidZania Tokyo are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Tokyo Midtown and Akihabara Electric Town. Shinjuku Gyoen National Garden and Sunshine Aquarium are not to be missed. Our guests appreciate the hotel's location for the sightseeing.

    What's nearby

    • Popular Location
      Shinjuku Gyoen National Garden - 12 min walk
    • Popular Location
      Tokyo Metropolitan Government Building - 17 min walk
    • Popular Location
      Yasukuni Shrine - 4 min drive
    • Popular Location
      Meiji Jingu Shrine - 5 min drive
    • Popular Location
      Yoyogi Park - 5 min drive

    Getting around

    • Tokyo Seibu-Shinjuku Station - 4 min walk
    • Shinjuku-nishiguchi Station - 10 min walk
    • Tokyo (HND-Haneda) - 17 min drive

    About this property

    Hotel Gracery Shinjuku

    Along with 14 restaurants, this hotel has a bar/lounge and a coffee shop/café. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. All 970 rooms boast deep soaking tubs and offer free WiFi and flat-screen TVs. Guests will also find free wired Internet, refrigerators, and premium bedding.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    • Limited parking spaces

    Food and drink

    • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM
    • 14 restaurants and 1 coffee shop/café
    • 1 bar

    Family friendly

    • Dry cleaning service
    • Grocery/convenience store
    • Laundry facilities
    • Refrigerator

    Conveniences

    • ATM/banking services
    • Elevator
    • Front-desk safe
    • Grocery/convenience store

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance

    Languages spoken

    • Chinese
    • English
    • Japanese
    • Korean
    • Thai

    Business services

    • Computer station

    Outdoors

    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please note them at check-out when you book your room.
    • Accessible bathroom
    • In-room accessibility

    More

    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Premium bedding

    Bathroom

    • Deep soaking bathtub
    • Electronic bidet
    • Free toiletries
    • Hair dryer
    • Separate bathtub and shower

    Entertainment

    • 40-inch flat-screen TV
    • Pay movies
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Refrigerator

    More

    • In-room massage
    • Iron/ironing board (on request)
    • Safe
    • Slippers
    4.4

    Excellent

    5 - Excellent
    4,340
    4 - Good
    3,579
    3 - Okay
    508
    2 - Mediocre
    106
    1 - Poor
    55
    4.5
    Cleanliness
    4.5
    Service and Staff
    4.2
    Amenities
    4.4
    Property condition

    5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Oct 2019

    1/5

    Location - excellent. Room - small but functional. Front desk - cold and very disspointing. I stayed 2 nights and returned for 1 night for our departure flight home the following day. Unfortunately, a super typhoon was forecast to hit Tokyo, delaying my flight for another day. I needed to extend my room for a night and was told very very coldly by the front desk manager "no room available" when we asked at 10pm. I asked if we could come back again later to check again and he said yes. We went to check again at past midnight and was told by him "sorry, no room". He wasnt showing any compassion at all when he said that. He was impatient, rude, cold and was uninterested in assisting guests. I was with my family in 2 separate room and we have a 6 year old child with us. When asked if we could just be on the waiting list for at least a room so we could ride out the typhoon, he answered again "no". At that time, the wind was strong and the rain was heavy outside. Helplessly, we ask if we could stay at the hotel lobby after checking out to ride out the typhoon. He replied. " No. After check out, you got to leave!" I lost it! We managed to book another hotel, ACT Hotel Shibuya, and stayed there over the typhoon. The experience at ACT Hotel is totally different! Although a much smaller hotel, they opened up the restaurant free for all guests. Knowing shops were closed, they brought out cup noodles for guests. That is compassion! GRACERY, you need to learn.

    Stayed 2 nights in Oct 2019

    4/5 Good

    Great location in the heart of Shinjuku, only a few minutes on foot from Shinjuku station's eastern exits. Plenty of places to eat and drink nearby (including the building complex itself) plus a handy convenience store. Check-in and check-out processes were quick and painless with friendly efficient staff. Our twin room was a little bigger than most similarly-priced places in Tokyo and was fairly comfortable, with good water pressure/temperatures in the bathroom. The only niggle was with the bath towels, which were _very_ thin and small...felt like we were drying off with handkerchiefs. But everything else was fine. Would stay here again.

    Stayed 4 nights in Sep 2019

    4/5 Good

    This is a very large property that handles a lot (I mean a lot) of people very efficiently. The front desk is very well staffed so one never has to wait long. The location, if one wants to be in crazy Shinjoku, is very good. The Godzilla statue is a plus

    Stayed 9 nights in Oct 2019

    5/5 Excellent

    The location of the hotel was perfect. Close to Shinjuku Station. Lots of restaurants and shopping. I highly recommend for first timers to Tokyo.

    Stayed 5 nights in Oct 2019

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