- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
Dangerous and Poorly Managed
The room we booked wasn't available, so we ended up in another. This was OK, communication between staff and management was quiet poor, which led to the housekeeper taking our key and me being locked out at 3am. Then a violent man moved in and was threatening us, running around, breaking things. Theres not much anyone can do about this in a boarding house. But when he set the fire alarm off, we couldn't get through to anyone to ask how to turn it off. One of the staff members just advised us via text to call the fire service? The alarm went of at about 1am and the harassment from this dude lasted the whole night until 12am the next day. He threatened to attack both me and my partner who was strugling alone to turn the fire alarm off. We did contact the police, but without being able to get in touch with the landlords they couldn't throw him out. I didn't feel safe alone in the house after that and wouldn't stay there unless my partner was with me. I asked the manager to let me know when he had gone but they never did. I did try to contact them and ask for some of my money back on the nights I was locked out/unable to stay, but no one got back in touch with us. It was a dangerous and stressful experience, I wouldn't recommend it.