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Mercure London Staines-upon-Thames Hotel

Star Rating
3 out of 5
Photo gallery

Reviews

3.7 / 5Good
354 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Pet Friendly
  • Restaurant

Map

What's nearby

  • Popular Location
    Thorpe Park
    4 min drive
  • Popular Location
    Kempton Racecourse
    8 min drive
  • Popular Location
    Wentworth Golf Club
    9 min drive
  • Airport
    London (LHR-Heathrow)
    16 min drive

Book online or call:

1-844-709-7928

Your dates need to occur after 2020-01-18. Try updating your dates to see prices for your trip.

    About this area

    Staines

    Mercure London Staines-upon-Thames Hotel is located on the riverwalk and in an area with great airport proximity. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's activities can be experienced at Wentworth Golf Club and Twickenham Stadium. Thorpe Park and Legoland are not to be missed. Our guests love the hotel's quiet location.

    Popular Location

    What's nearby

    • Thorpe Park - 4 min drive
    • Kempton Racecourse - 8 min drive
    • Wentworth Golf Club - 9 min drive
    • Windsor Castle - 12 min drive
    • Brooklands Museum - 14 min drive

    Getting around

    • Staines Station - 9 min walk
    • Heathrow Terminal 1-3 Underground Station - 17 min drive
    • London (LHR-Heathrow) - 17 min drive

    Restaurants

    • Riverside Restaurant – Restaurant with a bar offering international cuisine. Serves breakfast, lunch, and dinner.
    • Lounge Bar – Bar.

    About this property

    Mercure London Staines-upon-Thames Hotel

    Along with a restaurant, this smoke-free hotel has 2 bars/lounges and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite. All 88 rooms offer free WiFi, 24-hour room service, and LCD TVs with satellite channels. Guests will also find coffee makers, free bottled water, and portable fans.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Limited parking spaces

    Food and drink

    Full breakfast available for a fee daily 7 AM–9 AM: GBP 15.50 per person
    1 restaurant
    2 bars/lounges
    24-hour room service

    Family friendly

    Dry cleaning service
    Free cribs/infant beds
    Laundry facilities
    Rollaway/extra beds (surcharge)

    Conveniences

    Front-desk safe

    Guest services

    24-hour front desk
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage

    Languages spoken

    Arabic
    Chinese
    Croatian
    Czech
    Dutch
    English
    French
    German
    Hindi
    Hungarian
    Italian
    Lithuanian
    Polish
    Portuguese
    Slovak
    Spanish

    Business services

    1 meeting room
    Business center

    Outdoors

    Garden
    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking
    Assistive listening devices available

    More

    Smoke-free property

    Room amenities

    Bedroom

    Blackout drapes/curtains
    Free cribs/infant beds
    Portable fan
    Rollaway/extra beds (surcharge)

    Bathroom

    Free toiletries
    Shower/tub combination

    Entertainment

    32-inch LCD TV
    Premium channels
    Satellite channels

    Food and drink

    Coffee/tea maker
    Free bottled water

    More

    Connecting rooms available
    Desk
    Iron/ironing board
    Phone
    Safe
    5 - Excellent
    77
    4 - Good
    160
    3 - Okay
    69
    2 - Mediocre
    29
    1 - Poor
    19
    3.9
    Cleanliness
    3.9
    Service and Staff
    3.5
    Amenities
    3.3
    Property condition

    1/5

    • Liked: Cleanliness, staff & service
    • Disliked: Property conditions & facilities, room comfort

    Poor

    Carpets in hallways are a trip hazard, Place looks tired and getting old, Couldn’t close my window so had to listen to planes through the night. Room 49 I was in. Place is like a maze you need a satnav to find your room Tv remote didn’t work Shower pipe where it joins the taps was leaking more than the shower

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Staff & service, room comfort

    Enjoyable stay along the river Thames

    Stayed here in January so was very quiet. Had a room with a river view which was lovely. I would imagine it would be noisy in the summer with the windows open as there is a public footpath that is used. There is also a bridge that trains use which can be very noisy as well. The bed was comfortable together with good pillows. There facilities in the room were very good, hairdryer, iron and coffee making facilities as well. Although the Hotel looks very tired in places and probably needs money spent on a lick of paint throughout, it was a lovely stay. The breakfast was a buffet style and had plenty of choices and well stocked up.

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Small problem quickly solved.

    Problem with air conditioner resulted in an instant room change, friendly staff..

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service

    Nice, huge bedroom with attached bathroom. Nice bed linen and couple of comfy chairs to read.

    Stayed 2 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, room comfort

    Christmas stay

    Stayed Christmas and Boxing Day for 2 nights only used hotel as a base for sleeping and showering so can only comment on what our needs were. Staff friendly and helpful I asked for extra towels and milk from maid which she gave me straight away with a friendly smile and nice attitude. Room was ok, bed was comfy, shower good and nice tea making facilities. Hotel is old and needs a little bit of TLC but was totally fine for our stay. I would definitely stay there again. Thanks for a good stay guys l will be back.

    Stayed 2 nights in Dec 2019

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