- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. The staff was friendly. Beds and pillows comfortable.
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1-844-709-7928Near theme parks, D. Hotel Suites & Spa is in a walkable area with good shopping. The area's natural beauty can be seen at Smith College Botanic Garden and Look Memorial Park, while Volleyball Hall of Fame and Calvin Theater are cultural highlights.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Very quiet and clean. The staff was friendly. Beds and pillows comfortable.
The best thing about this property is the staff. I was in the area to drop my daughter off at college and she became ill on the way there. The proprietor and staff were incredibly kind and helpful during our stay and really went out of their way to do as much as they could for us. Everyone we encountered, from front desk staff to food service to housekeeping were extremely nice and accommodating. While the staff really stood out, the hotel itself and the environment were great as well. It's in a very quiet and beautiful location. The room was very clean and comfortable. Breakfast was tasty and convenient. There is a washer and dryer available for guests' use, which was helpful since I ended up staying several days more than I'd planned. The attached restaurants and bar were pleasant and also had very nice service people. I would recommend this hotel to friends and family and look forward to staying there again in the future.
I want to start by saying overall our stay was very nice. The hotel was clean, bed was comfortable, room was very spacious, staff was helpful and pleasant. The pool was a nice added bonus. Unfortunately, our stay didn't turn out as wonderful as we had hoped. We booked a king suite where the bedroom door could close and be separate from the living space. I was traveling with my husband and 1 year old son. My son was sleeping in the bedroom with the door shut. As I went to open the bedroom door, it was locked shut. There was no lock on the door. In fact, the handle/door jam were completely stuck shut where we could not get in the bedroom. We called the front desk. There was nothing they could do except call their manager to come. We had managed to wiggle the handle and slam the door open to finally get in without help from the manager who had not yet arrived. As any parent could imagine, this was incredibly stressful and nerve wracking knowing your baby is trapped in a room and you have no way to get in. Clearly the handle/door jam were not working properly. The front desk staff apologized numerous time (not their fault) but we were told multiple times we would be hearing from the management team. It's been a week and we haven't heard ANYTHING. To not even hear a word whether it be a call, email, anything to say "I'M SORRY" is incredibly disappointing and unacceptable. SHAME ON YOU!
Great location and the staff was very helpful and professions. We enjoyed the indoor pool and excellent on-site dining.