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CheapTickets Verified Reviews
3.0 of 5 guest rating
Room type Options Nightly price Book
Standard Room, 1 Double Bed, Non Smoking (Water Park/pool access additional)
1 Double Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Other room types
Standard Room, 1 Double Bed, Non Smoking (Water Park/pool access additional)
1 Double Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Standard Room, 1 King Bed, Non Smoking (Water Park/pool access additional)
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Standard Room, 1 King Bed, Non Smoking (Water Park/pool access additional)
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Standard Double Room, 2 Double Beds, Non Smoking (Water Park/pool access additional)
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Standard Double Room, 2 Double Beds, Non Smoking (Water Park/pool access additional)
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Double Room, 2 Double Beds, Accessible, Non Smoking (Water Park/pool access additional)
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Central hotel connected to the convention center in West Springfield with water park

Popular property highlights

Free self parking
Free WiFi
Restaurant
Indoor pool
24-hour business center

With a stay at Clarion Hotel & Aqua Lagoon Waterpark, you'll be centrally located in West Springfield, within a 10-minute drive of Holyoke Mall and MassMutual Center. This hotel is 3.7 mi (5.9 km) from Eastern States Exposition and 4.1 mi (6.6 km) from Naismith Memorial Basketball Hall of Fame.

Make yourself at home in one of the 262 guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Take advantage of recreation opportunities including a water park (surcharge) and an indoor pool. Additional amenities at this hotel include complimentary wireless Internet access, a fireplace in the lobby, and a vending machine.

Enjoy a meal at the restaurant or snacks in the hotel's 2 coffee shops/cafés. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Clarion Hotel & Aqua Lagoon Waterpark

1080 Riverdale St, West Springfield, MA 01089

Renovations & Closures

The following facilities or services will be unavailable from February 6 2021 to March 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Business center
  • Daily housekeeping
  • Dining venue(s)
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Fitness facility
  • Indoor pool
  • Restaurant

Hotel Amenities

Hotel Amenities

In addition to a water park (surcharge), Clarion Hotel & Aqua Lagoon Waterpark features a waterslide and an indoor pool. Dining is available at the restaurant and guests can grab coffee at one of the 2 coffee shops/cafés. The hotel also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Clarion Hotel & Aqua Lagoon Waterpark has designated areas for smoking.

  • Express check-in
  • Waterslide
  • Bar/lounge
  • Coffee/tea in common areas
  • Number of indoor pools - 1
  • Water dispenser
  • Elevator
  • Lockers available
  • Indoor pool
  • 24-hour front desk
  • Water park access (surcharge)
  • Restaurant
  • Express check-out
  • Meeting rooms
  • Year Built - 1974
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Computer station
  • Number of coffee shops/cafes - 2
  • RV, bus, truck parking
  • Safe-deposit box at front desk
  • Luggage storage
  • ATM/banking
  • Breakfast available (surcharge)
  • 24-hour business center
  • Conference center
  • Snack bar/deli
  • Designated smoking areas
  • Laundry facilities
  • Vending machine
  • Total number of rooms - 262
  • Television in common areas
  • Number of floors - 4
  • Lifeguard on site
  • Multilingual staff
  • Fireplace in lobby
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Indoor pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English

Parking

Free self parking , RV, bus, truck parking

Room Amenities

Clarion Hotel & Aqua Lagoon Waterpark offers 262 accommodations with safes and complimentary newspapers. Premium cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Free newspaper
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Desk
  • In-room climate control (air conditioning)
  • Premium TV channels
  • Microwave (on request)
  • Refrigerator (on request)
  • Shower/tub combination
  • Cable TV service
  • Free WiFi
  • Connecting/adjoining rooms available
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Grab bar - near toilet
  • Grab bar - in shower
  • Visual fire alarm
  • Lever door handles

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Clarion Hotel & Aqua Lagoon Waterpark has a restaurant on site.

Nearby Things to Do

Recreational amenities at the hotel include a water park (surcharge) and an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

Check-in time ends at anytime

Check-in time starts at 3:00 PM

Minimum check-in age is: 21

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0001113250

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0001113250. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Staff temperature checks are conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Security system

Debit cards not accepted

Staffed front desk

Service animals are allowed

Service animals are exempt from fees/restrictions

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Property is cleaned with disinfectant

Property follows sanitization practices of Ecolab (3rd party expert - Global)

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Gloves are available to guests

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is not available

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

State tax ID - C0001113250

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

gap period enforced between guest stays 24 hours

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150 per stay
  • Pool fee: USD 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 8.99 for adults and USD 4.99 for children (approximately)
  • Rollaway bed fee: USD 20.0 per day
  • Service fee: USD 40.00 per stay
  • Facilities fee: USD 10.00 per person, per day and includes use of: swimming pool; water park

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Clarion Hotel West Springfield
  • Clarion West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark
  • Clarion Aqua Lagoon Waterpark West Springfield
  • Clarion Aqua Lagoon Waterpark
  • Clarion Hotel & Aqua Lagoon Waterpark Hotel
  • Clarion Hotel & Aqua Lagoon Waterpark West Springfield
  • Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Enhanced food service safety measures are in place.

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