- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and I loved the historic presence. When you stay at a 4 or 5 star hotel, however, I want to feel pampered. There were 4 guests staying in our room and the amenities given were for 2 people. 2 towels, coffee for 2 with 2 cups provided and no cream, sugar or stir sticks. We had to call the desk 3 times to get those services. Valet parking was a charge to guests staying at the hotel. The dining was adequate but for the price, broccoli could have been served instead of zucchini. We had to send the steak back because it was improperly cooked and the drinks were all "doubles" which for us lightweights should be a choice. There was a bug in the napkin holding my silverware. And for big events like the "tree elegance " it needs another set of elevators. It was a nightmare for guests staying there. I expected more.