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Hotel Jen Orchardgateway Singapore by Shangri-La

Star Rating
4 out of 5

Information

Reviews

4.4 / 5Excellent
1,817 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Orchard Central
    5 min walk
  • Popular Location
    National Museum of Singapore
    16 min walk
  • Popular Location
    Peranakan Museum
    3 min drive
  • Airport
    Singapore (SIN-Changi)
    19 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Superior Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Twin Room, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Deluxe Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details

About this area

Singapore

Located in Singapore, Hotel Jen Orchardgateway Singapore by Shangri-La is in the city center and connected to a shopping center. Merlion and Thian Hock Keng Temple are notable landmarks, and travelers looking to shop may want to visit Orchard Road and Raffles City. Check out an event or a game at Singapore National Stadium, and consider making time for Singapore Botanic Gardens, a top attraction not to be missed. Our guests love the hotel's central location.

What's nearby

  • Popular Location
    Orchard Central - 5 min walk
  • Popular Location
    National Museum of Singapore - 16 min walk
  • Popular Location
    Peranakan Museum - 3 min drive
  • Popular Location
    Raffles City - 3 min drive
  • Popular Location
    Boat Quay - 4 min drive

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 23 min drive
  • Singapore (SIN-Changi) - 19 min drive

Restaurants

  • Makan at Jen – Restaurant offering international cuisine. Serves breakfast, brunch, and lunch. Kids' menu available.
  • Bay Watch at Jen – Poolside rooftop bar. Serves light fare.
  • Lounge at Jen – Bar.

About this property

Hotel Jen Orchardgateway Singapore by Shangri-La

This hotel features a restaurant, an outdoor pool, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a poolside bar, and a coffee shop/café are onsite. All 499 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with cable channels. 24-hour room service, coffee makers, and free local calls are among the other amenities available to guests.

Policies

Check-in

Check-in time starts at 2 PM
Express check-in

Special check-in instructions

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 105.93 per night.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6:00 AM to 11:00 PM.Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Property is also known as

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 35.31 for adults and SGD 17.66 for children
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Outdoor pool
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Computer station
  • Meeting rooms
  • Conference space (452 square feet)

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Nearby things to do

Where to eat

  • Makan at Jen – Restaurant offering international cuisine. Serves breakfast, brunch, and lunch. Kids' menu available.
  • Bay Watch at Jen – Poolside rooftop bar. Serves light fare.
  • Lounge at Jen – Bar.
4.4

Excellent

5 - Excellent
957
4 - Good
709
3 - Okay
114
2 - Mediocre
26
1 - Poor
11
4.5
Cleanliness
4.3
Service and Staff
4.5
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super friendly and helpful staff. Very comfortable beds and room with amazing windows, space, closet and overall comfort. Rooftop pool and club lounge are really enjoyable. A very nice experience on all levels

Stayed 2 nights in Sep 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This traveler didn’t leave comments with their review
Stayed 4 nights in Aug 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel Jen was excellent, the rooms were a great size and very quiet.. the rooftop pool was amazing and the hotel was in a brilliant location, it was so easy to jump on the MRT (underground) to get around Singapore. I would highly recommend and also stay again!

Stayed 2 nights in Aug 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities
This traveler didn’t leave comments with their review
Stayed 3 nights in Jul 2019

5/5 Excellent

  • Liked: Cleanliness, amenities, property conditions & facilities

Proximity to the shops and the wonderful pool and view on the top of the hotel.

Stayed 3 nights in Aug 2019

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