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Reviews

4.4 / 5Excellent
454 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

Book online or call:

1-844-709-7928

Your dates need to occur after 2020-02-17. Try updating your dates to see prices for your trip.

    About this area

    Shanghai

    Connected to the convention center, The Portman Ritz-Carlton, Shanghai is in Shanghai's Jing'an neighborhood, a walkable area with good shopping. Former French Concession and Shanghai Museum are cultural highlights, and travelers looking to shop may want to visit Nanjing Road Shopping District and The Bund. Check out an event or a game at Mercedes Benz Arena, and consider making time for Yu Garden, a top attraction not to be missed. Our guests appreciate the hotel's central location.

    Getting around

    • Shanghai Railway Station - 5 min drive
    • Jing'an Temple Station - 8 min walk
    • Shanghai (SHA-Hongqiao Intl.) - 10 min drive

    Restaurants

    • Portman's – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner.

    About this property

    The Portman Ritz-Carlton, Shanghai

    A restaurant, an indoor pool, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 593 individually decorated rooms provide free WiFi, free wired Internet, and pillowtop beds. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Self parking: CNY 180 per night
    Electric car charging station
    Limited parking spaces
    Parking height restrictions apply
    Roundtrip train station shuttle (surcharge)
    Limo/town car service

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 274 for adults and CNY 137 for children
    1 restaurant and 1 coffee shop/café
    1 bar
    24-hour room service

    Things to do

    Aerobics classes
    Fitness center
    Indoor pool
    Outdoor pool
    Sauna
    Shopping mall
    Shopping
    Spa services
    Spa tub
    Steam room

    Family friendly

    Dry cleaning service
    Free cribs/infant beds
    Grocery/convenience store
    Indoor pool
    Laundry facilities
    Outdoor pool

    Conveniences

    ATM/banking services
    Ballroom
    Banquet hall
    Elevator
    Free newspapers in lobby
    Front-desk safe
    Grocery/convenience store

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    Chinese
    English

    Business services

    1 meeting room
    Business center
    Computer station
    Conference center (60666 square feet of space)

    Spa

    Massage - hot stone
    Massage/treatment rooms

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    In-room accessibility
    Roll-in shower
    Visual alarms in hallways
    Wheelchair-accessible business center
    Wheelchair-accessible fitness center
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel
    Wheelchair-accessible pool
    Wheelchair-accessible registration desk
    Wheelchair-accessible restaurant
    Wheelchair-accessible spa
    Wheelchair-accessible van parking

    More

    Designated smoking areas

    Room amenities

    Bedroom

    Air conditioning (climate-controlled)
    Blackout drapes/curtains
    Free cribs/infant beds
    Heating (climate-controlled)
    Linens
    Pillow menu
    Pillow-top mattress
    Premium bedding

    Bathroom

    Bathrobes
    Hair dryer
    Separate bathtub and shower
    Towels

    Entertainment

    32-inch TV
    Cable/satellite channels

    Food and drink

    Electric kettle
    Free bottled water
    In-room dining only
    Minibar

    More

    Connecting rooms available
    Desk
    Free newspapers
    Individually decorated
    Individually furnished
    Iron/ironing board (on request)
    Phone
    Safe
    Slippers
    Turndown service
    4.4

    Excellent

    5 - Excellent
    258
    4 - Good
    139
    3 - Okay
    29
    2 - Mediocre
    15
    1 - Poor
    13
    4.4
    Cleanliness
    4.4
    Service and Staff
    4.2
    Amenities
    4.2
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Jack

    Stayed 3 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Nice location, staffs are friendly

    Stayed 2 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 3 nights in Dec 2019

    3/5

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Very basic hotel

    Very basic hotel

    Stayed 1 night in Dec 2019

    2/5

    • Liked: Cleanliness
    • Disliked: Staff & service, property conditions & facilities, room comfort

    Below expectations

    We’ve been there as a couple and we wanted to spend a Magic night in Shanghai, but the experience was way below pair expectations. It doesn’t seem to be at Ritz, service and people are very cold and not supportive. The hotel is comparable to any standard hotel 4 stars that you can find in Shanghai.

    Stayed 1 night in Dec 2019

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