- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very disappointed in both the hotel and Hotels.com for not letting us know beforehand that a $50 surcharge for our pet dog would be charged at checkin. Something that large needs to be upfront about. The ad said “pet friendly” but did not mention a surcharge. We would have found a hotel with a lower surcharge or none at all. So while the hotel and staff are nice, the unannounced surcharge is not.