- Liked: Cleanliness, staff & service, room comfort
- Disliked: Property conditions & facilities
Disappointed with room - maintenance
I booked the whirlpool room but it was not working, the front desk said it was under maintenance and had no other room to offer me. I paid for the reservation of this room with more comfort and whirlpool but could not enjoy it, it was very annoying and sad for my family because we were happy that we would have this comfort in the room and we were very upset. The Hotel did nothing to fix the error and we were disappointed because if on this site I understand that the room has to be working but it was not.