The property is in an excellent location as Providencia has everything you need in walking distance and is only 100 m away from the Metro. However the pool wsas not open and was closed throughout our 2 weeks in central November 2018 there. To be fair, looking over at other hotels and properties there did not appear to be any open pools so maybe its not the season yet. No one spoke English but google translate was fine. The main problem with this place is the noise. Traffic noise, especially bendy buses was awful and even the double glazing did not help much. Security was excellent as there is only one nondescript door with 2170 marked on it and a buzzer system to let you in. Look carefully and you can find it by a taxi stand in google maps. The cleaning lady was lovely and very efficient. Google tranlate is wonderful. There is a washroom on the top floor (marked T on the lift) that has 3 wachines and 2 dryers. One wash costs 1300 pesos, approx £1.60 ish. Take some washing tablets with you for ease. OH yes take your own Tea bags as Chile is not a great tea drinking country and I hate Liptons!