The manager could not find our reservation, but has re-created one. Also, we were overcharged for both of the rooms.
There was no one at the front desk when we got downstairs at 6:30am, and no one got in to the hotel until 8am. Also, the promised breakfast at 7am-7:30am was prepped for us only at 8:45am.
The front desk lady was the highlight of the stay: she was very nice and the only one who apologized to us for the inconvenience: she was running trying to get the breakfast fixed for us, but the manager did not really accepted the feedback and still overcharged us for each room by about $10.00x2=$20.00 from the agreed price on the hotels.com.
Our family would not stay here again :(