- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Booking and Room Charges Nightmare
Overnight stay in Rochester for event at Convention Center. The reviews stated hotel is about a mile from convention center and was prepared to walk. No ... this is a much longer walk and needed to take Uber. All the action is around Convention Center and downtown area so would stay closer next time. However the rooms were very nicely appointed, clean and spacious. Separate bathroom was convenient and suite was very comfortable. Nice comfy bed. The nightmare was billing! I booked 2 rooms for hold on my credit card. When we checked in we told the gal at the front desk we wanted to pay separately for both rooms. Two separate credit cards were given at check-in for separate rooms. All the charges were put against the initial booking credit card. I called to try and remedy the problem a few days later and the girl was of no help. My friend also tried to call and remedy the situation to no avail. Not a huge problem and my friend just wrote me a check. About 10 days later a credit appears on my credit statement and, low and behold, my friends credit card was charged! Total incompetence at the Front Desk. Too bad, this is really a nice hotel but I would never stay again-there are too many choices. Word of warning: single bookings for groups of more than 1 room.