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Get an overview of this hotelMexico resort adjacent to Xcaret eco-archeological park

With a stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen (Xcaret), you'll be minutes from Cenote Santa Cruz and close to Xcaret Eco Theme Park.

This 4-star resort is within close proximity of Xplor Theme Park and Calica Cruise Terminal.

Make yourself at home in one of the 757 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort's 11 restaurants, or stay in and take advantage of room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 10 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 12594 square feet (1170,29 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Renovations & Closures

The property will be renovating from 02 May 2016 to 30 November 2016 (completion date subject to change). The following areas are affected:
  • Dining venue
  • Guestrooms
  • Meeting facilities
  • One of the dining venues
During renovations, the resort will make every effort to minimize noise and disturbance.

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball


  • Aerobics
  • Dancing
  • Language
  • Yoga

Kids' club

  • Supervised activities for children ages 12 years old and younger


  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

Resort Amenities

The Occidental at Xcaret Destination - All Inclusive captivates guests with spectacular grounds and a pristine coastline. The resort boasts free-form pools and a private beach with powder-soft white sand on a quiet cove. The Occidental at Xcaret Destination features 9 international restaurants and 9 bars to fit every mood and occasion, from a romantic dinner to a lively family meal.

Other hotel facilities include a spa complete with sauna, steam room, and spa tub, with various kinds of massage and body and facial treatments available; a business center; and a children's activities center that includes a pool and a playground. Water aerobics, dance lessons, beach volleyball, and bicycle tours are also available.

  • Children's pool 
  • Spa tub 
  • Poolside bar 
  • Swim-up bar 
  • Nightclub 
  • On private beach 
  • Laundry facilities 
  • Shopping on site 
  • Hair salon 
  • Conference space 
  • Full-service spa 
  • Spa treatment room(s) 
  • Sauna 
  • Multilingual staff 
  • Gift shops or newsstand 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (surcharge) 
  • Meeting rooms 9 
  • Business center 
  • Porter/bellhop 
  • Total number of rooms - 757 
  • 24-hour front desk 
  • ATM/banking 
  • Coffee/tea in common areas 
  • Elevator/lift 
  • Number of bars/lounges - 10 
  • Wedding services 
  • Concierge services 
  • Fitness facilities 
  • Tours/ticket assistance 
  • WiFi (surcharge) 
  • Number of outdoor pools - 5 
  • Rooftop terrace 
  • Dry cleaning/laundry service 
  • Garden 
  • Number of restaurants - 11 
  • Conference space size (feet) - 12594 
  • Conference space size (meters) - 1170,29 
  • Outdoor tennis courts - 2 
  • Free self parking 
  • Beach sun loungers 
  • Free parking nearby 
  • Spa services on site 

Family Friendly Amenities

  • Family Hotel  
  • On private beach  
  • Outdoor pools  
  • Children's pool  
  • Outdoor tennis courts  
  • Children's club (free)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Miniature golf on site  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Wireless internet access ( MXN 550 per day )

Available in some public areas: Wireless internet access ( MXN 420 per 24-hour period )


Free self parking, Free parking nearby

Room Amenities

  • In-room safe 
  • Hair dryer 
  • Desk 
  • Ceiling fan 
  • Balcony 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Designer toiletries 
  • Free toiletries 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Daily housekeeping 
  • Satellite TV service 
  • Flat-panel TV 
  • WiFi (surcharge) 
  • Room service (limited hours) 
  • Free cribs/infant beds 

Where to Eat

The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).

Sample menu for D'Oriental


  • Miso soup
  • Cucumber salad
  • Hot and sour soup

    Main courses:

  • Minced chicken lettuce tacos
  • Teppan yaki
  • Beef Szechuan


  • Banana tempura and vanilla ice cream
  • Ginger and tangerine tarts
  • Midori custard flan

    Le Buffet - Located at the center of this all-inclusive resort, in the main complex. This large, high-ceilinged casual-dress restaurant serves international buffets for breakfast, lunch, and dinner.

    Sample menu for Sonora Grill


  • Fresh salad bar
  • Ox-tail consommé soup

    Main courses:

  • Steak broschette with criolla sauce
  • Chicken and shrimp pita fajitas
  • Xcaret's steak fillet


  • Selection of buffet desserts

    Sonora Grill - The Mexican state of Sonora is cattle country and this steakhouse celebrates the state with Western decor and grilled steaks, seafood, chicken, and pork. Dinner only. Reservations and resort wear required.

    Los Olivos - In a relaxed ambience reminiscent of a seaside Mediterranean spot, Los Olivos serves Italian food. Dinner only. Reservations and resort wear required.

    Sample menu for Los Olivos


  • Fresh salad bar
  • Pasta selection
  • Zucchini cream soup with smoked salmon

    Main courses:

  • Tuna Mediterranean
  • Chicken in marsala sauce
  • Scampi fortalezza

    La Hacienda - This colorful dinner house features Mexican specialties. Dinner only. Reservations and resort wear required.

    Sample menu for La Hacienda


  • Salad bar
  • Appetizer bar
  • Tortilla soup

    Main courses:

  • Lamb in two sauces of avocado and red peppers
  • Red snapper fillet veracruz style
  • Surf & Turf tampiqueña style


  • Selections from dessert buffet

    D'Oriental - Red walls, wood ceiling, hanging paper lamps, and a parasol create an Asian atmosphere for Chinese, Japanese, Thai, and Indian food. Dinner only. Reservations and resort wear required.

    El Pescador - This open-air, beachside restaurant shaded by an enormous palapa serves fresh local fare. Reservations and resort wear are required for dinner.

    Sample menu for El Pescador


  • Mixed veggie salad
  • Imperial ceviche
  • Soup of the day

    Main courses:

  • Grilled tuna
  • Shrimps and scallops in lobster sauce
  • Salmon in jalapeño sauce


  • Fruits Macedonia
  • Cheesecake
  • Chocolate cake

    Pacos Tacos - Located on the dining arcade's upper level, this casual snack spot features light Mexican fare. Open-air terrace seating in the evening.

    La Piazza - Adjacent to Pacos Tacos on the dining arcade's upper-level terrace, La Piazza serves antipastos, pizza, and desserts in the evenings. Casual dress. Reservations not required.

    El Lago - This spot by the main pool in the resort's Flamenco lodging section features light lunches and snacks.

    Kids Club - Features kid menu favorites.

    Royal Club - Reserved for Royal Club guests only. Relaxed but elegant, this serves meals in an all-white setting of draped muslin and table linen. Air-conditioned and roofed by a palapa.

    Lobby Bar - Open late morning to midnight.

    Terraza Bar - Open late afternoon to late night.

    La Bodeguita Bar - Open evenings only.

    Pool Bars - In both Flamenco and Cangrejo areas. Open late morning through the afternoon.

    The Hundido Bar - Flamenco area. Open late morning through the afternoon.

    El Lago Bar - Located at the main pool. Open late morning through the afternoon.

    Beach Club Bar - Open mid-morning through the afternoon.

    Beach Bar - Open mid-morning through the afternoon.

    Sport Bar - Open late afternoon until the wee hours of the morning.

    Palenque Disco - Open from late evening.

  • Nearby Things to Do

    The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).

    Non-stop activities at this resort cover a wide range of interests: stretching and jogging sessions, pool games, contests, tournaments, bingo, and tennis clinics. Guests also can take advantage of the resort's location by exploring the local area on ecological and cultural hikes as well as on bicycle tours.

    Popular activities nearby include deep sea fishing for mahi mahi and blue marlin; scuba diving at Barracuda reef with a sunken ship, and snorkeling. Golf enthusiasts can take advantage of the 18-hole par 72 course designed by Robert Von Hagge, which is 10 km (6 miles) away. Hotel staff can help arrange local area activities.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.

    • Kayaking nearby 
    • Golfing nearby 
    • Hiking/biking trails nearby 
    • Miniature golf on site 
    • Playground on site 
    • Snorkeling on site 
    • Volleyball on site 

    Spa Services

    • Hot stone massage 
    • Deep tissue massage 
    • Swedish massage 
    • Steam room in spa 
    • Reflexology 
    • Sports massage 
    • Couples treatment rooms 
    • Massages on beach 
    • Manicures and pedicures 
    • Aromatherapy treatments 
    • Sauna in spa 
    • Spa tub in spa 
    • Massages 
    • Body treatments 
    • Facial treatments 


    If you have requests for specific accessibility needs, please note them at check-out when you book your room.

    • Accessible bathroom 
    • In-room accessibility 
    • Roll-in shower 

    Resort Policies


    Minimum check-in age is 18

    Check-in time starts at 3 PM


    Check-out time is noon

    Payment types

    Children and extra beds

    • Children are welcome.
    • Free cribs (infant beds)!


    • Pets not allowed

    You need to know

    Extra-person charges may apply and vary depending on property policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

    Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

    Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

    Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

    Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

    Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.


    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Fee for in-room wireless Internet: MXN 550 per day (rates may vary)
    • Fee for wireless Internet in public areas: MXN 420 per 24-hour period (rates may vary)
    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Resort Name

    • Occidental All Inclusive
    • Occidental Grand Xcaret
    • Occidental Xcaret Destination All Inclusive Playa del Carmen
    • Occidental Xcaret Grand
    • Xcaret Grand Occidental
    • Occidental Xcaret Destination Playa del Carmen
    • Occidental Grand Resort All Inclusive
    • Occidental Xcaret Destination All Inclusive

    We should mention

    Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

    Awards & Affiliations

    Green / Sustainable Property
    This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Romance Offer

    Book a stay in a Grand Romance Deluxe room category and receive the following:

    • Bottle of Champagne and chocolate covered strawberries
    • Breakfast in bed on the first morning
    • Romantic dinner
    • Couple's massage
    • 10% off spa services
    • Gift with special romantic amenities
    Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Restrictions may apply.

    All Inclusive plus Xcaret Experience

    Book a stay in an Unlimited Xcaret Experience rate plan and receive All Inclusive benefits plus the following:

    • USD 920 resort credit per room/stay to be used towards extra services at hotel
    • VIP hotel check-in with Mayan Welcome
    • Bottle of tequila and fruit plate in the room
    • Complimentary minibar (daily refill)
    • Unlimited access and multi-entrance to Xcaret park
    • Reserved area seating at the Gran Tlachco Theater during the "Xcaret México Espectacular"
    • 10% off meals and beverages at Xcaret park
    • 30% off 90-minute "WAYAK" Special Mayan Massage at the hotel spa
    Resort credit and redemption details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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