- Liked: Cleanliness, amenities
- Disliked: Staff & service, property conditions & facilities
we got here yesterday. room is OK but the view is terrible and not like all the pictures (picture is attached). the biggest issue thing is the breakfast. we came to our honeymoon for 3 nights and were sure we made a reservation with breakfast, but it was reserved without. the option free breakfast online was down the screen and cost only $12 extra per night. When we figured out we called and noticed we can add breakfast at the hotel later in similar rate. When we arrived to the hotel after long international flight we asked the front desk guy to add the breakfast and he asked us to pay almost 5 times more!!! We where in shock. We tried to explained him the issue and expected from 5 start hotel to solved the problem but instead he recommend us to try cheaper breakfast outside the hotel. This morning we went again to the front desk and still waiting for solution but so far no one back to us with solution. We are very disappointed, this is not right costumer service, will definitely not come back to this hotel again.