- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
My spouse and I have stayed at Excellence resorts before, and this one did not meet the expectations we have come to know from their brand. We were extremely disappointed in the service compared to their other locations. We had issues with sub par service, our room not getting cleaned and restocked, not completing turn down service, staff stealing items from the mini fridge, and timely ordering of room service (hour + wait times). We did report the issues to management, and they were very quick to resolve the lack of attention to detail. If this had been our first experience at an Excellence resort, we may have been okay with the stay, but having gone there to receive the Excellence service and attention to detail that we expect from the brand, this resorts was severely lacking :( Disappointed.