- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
A group of us stayed at Dossier while in Portland for our friend's wedding. Part of the group arrived around noon. I arrived ~3PM hoping to check-in and get ready for the evenings' wedding festivities. We pre-checked in, but we were informed that our room was not ready and that the official check-in time was at 4PM. We came back at 4PM and the room was still not available - our group waited in the lobby until 4:30 and none of the rooms were available; yet, folks that arrived after us were given a room. We ended up changing in the lobby restroom and leaving for the rehearsal without having a room. Part of the group arrived back at 6:30PM prior to the rehearsal dinner to check on the rooms and none were available. This was incredibly disappointing. Our room was also not cleaned the following day while we were away at the wedding for unclear reasons. And another couple in our group ended up needing to switch rooms due to a leaking ceiling. Upon check-out the front desk manager did waive the resort fee for my room; the others in our group (who checked out later in the day) did not get their resort fees waived.