Photo gallery

Sandos Playacar All Inclusive

Star Rating
4 out of 5



4.0 / 5Very Good
1,400 reviews


  • Pool
  • Free WiFi
  • Free Parking
  • All inclusive


What's nearby

  • Popular Location
    Playacar Golf Club
    4 min drive
  • Popular Location
    Xaman Ha Aviary
    5 min drive
  • Popular Location
    Paseo del Carmen
    6 min drive

Choose dates to view prices

Book online or call:


    About this area

    Playa del Carmen

    Located on the beach, Sandos Playacar All Inclusive is in Playa del Carmen's Playacar neighborhood, an area with good shopping. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Our guests appreciate the property's location for the sightseeing.

    What's nearby

    • Popular Location
      Playacar Golf Club - 4 min drive
    • Popular Location
      Xaman Ha Aviary - 5 min drive
    • Popular Location
      Paseo del Carmen - 6 min drive
    • Popular Location
      Playa del Carmen Maritime Terminal - 7 min drive
    • Popular Location
      Xplor Theme Park - 17 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

    About this property

    Sandos Playacar All Inclusive

    Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 819 rooms feature thoughtful touches like free minibar items and bathrobes, plus balconies and plasma TVs with satellite channels. 24-hour room service, coffee makers, and free bottled water are among the other amenities available to guests.

    All inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
    Gratuities and taxes
    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
    Food and beverages
    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)
    Activities and facilities/equipment
    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
    Water activities
    Scuba-diving lessons
    Surfing/boogie boarding
    Land activities
    Fitness facilities
    Miniature golf
    Water fitness
    Kids' club
    Supervised activities for children between 2 and 18 years old
    Onsite entertainment and activities
    Access to onsite clubs
    Onsite live performances
    Theme parties

    Awards and affiliations

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.



    Check-in between 3 PM - midnight
    Minimum check-in age - 18

    Special check-in instructions

    24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.


    Check-out before noon

    Children and extra beds

    • Children are welcome.


    • Pets not allowed

    Property payment types

    Important information


    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city: MXN 20 per accommodation, per night

    The charges below are included in your overall room price:

    • New Year's Eve gala dinner fee

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Airport shuttle fee: MXN 2100 per person (one way)
    • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    We should mention

    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Property is also known as

    • All Inclusive Sandos Playacar Beach Resort
    • Playacar Beach Resort
    • Sandos
    • Sandos All Inclusive
    • Sandos Beach
    • Sandos Beach Resort All Inclusive
    • Sandos Playacar Beach
    • Sandos Playacar Beach Resort
    • Sandos Resort
    • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
    • Sandos Playacar Beach Playa del Carmen
    • Sandos Playacar Beach Resort All Inclusive
    • Sandos Resort All Inclusive
    • Sandos Playacar Beach All Inclusive
    • Sandos Playacar Beach Resort All Inclusive
    • Sandos All Inclusive
    • Sandos Playacar Beach Resort All Inclusive
    • Sandos Playacar Beach Resort Spa All Inclusive
    • Sandos Resort All Inclusive
    • Sandos Playacar Beach All Inclusive
    • Hotel Sandos Playacar Beach Resort - All Inclusive
    • Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
    • Sandos Playacar All Inclusive
    • Sandos Playacar All Inclusive Playa del Carmen
    • Sandos Playacar All Inclusive All-inclusive property

    Property amenities


    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • 24-hour roundtrip airport shuttle (surcharge)

    Food and drink

    • All buffet and à la carte meals, snacks, and beverages included
    • 9 restaurants and 1 coffee shop/café
    • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • 18 holes of golf
    • 8 outdoor pools
    • Aerobics classes
    • Arcade/game room
    • Archery
    • Beach volleyball
    • Children's pool
    • Fitness center
    • Free water park access
    • Full-service spa
    • Kayaking
    • Mini golf
    • Motorized watercraft
    • Nightclub
    • Playground
    • Sailing
    • Sauna
    • Shopping
    • Snorkeling
    • Spa tub
    • Steam room
    • Surfing/boogie boarding
    • Yoga classes

    Family friendly

    • 8 outdoor pools
    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free supervised childcare/activities
    • Free water park access
    • Laundry facilities
    • Mini golf
    • Playground
    • Snack bar/deli
    • Waterslide


    • ATM/banking services
    • Gift shop/newsstand
    • No elevators

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • German
    • Italian
    • Portuguese
    • Spanish

    Business services

    • Meeting rooms


    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Terrace


    • 22 treatment rooms
    • Aromatherapy
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - prenatal
    • Massage - sports
    • Massage - Thai
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room
    • Turkish bath/hammam


    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.


    • Beach towels
    • Designated smoking areas

    Room amenities


    • Air conditioning
    • Blackout drapes/curtains
    • Ceiling fan
    • Linens


    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Shampoo
    • Soap
    • Toilet paper
    • Towels


    • 32-inch plasma TV
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Balcony


    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone

    Nearby things to do


    • Adjacent to a golf course
    • Parasailing
    • Scuba diving
    • Skydiving
    • Theme parks

    Very Good

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    This was our first time at Sandos Playacar and our second visit to a Sandos Resort . Overall the experience was great. The staff is very welcoming, the restaurants are really good specially the main buffet . The hotel is doing what they can to keep the beach clean but they can't control the ocean and unfortunately the last two days of our stay the ocean got really dark because of the sargasso. We were fortunate to enjoy the blue ocean for the first 5 days. The entertainment team at the hotel is amazing and the night shows are incredible. I love the fact that they included the kids from the kids club in their shows. We loved our experience at the hotel and we can't wait to go back. :)

    Stayed 8 nights in Jul 2019


    This traveler didn’t leave comments with their review
    Stayed 6 nights in Jul 2019


    The resort is really beautiful, the a la carte restaurants had the best food. The buffet needs to improve, although breakfast was great. Everyone is really nice and will do their best to accommodate you. My only request of improvement would be to closed the pools and bars much later 5pm is too early.

    Stayed 5 nights in Jul 2019

    5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 5 nights in Jul 2019


    I don’t even know wheee to start but it was the worst customer Servive I have ever received. From pressured up sells to the care less attitudes of almost every employee from Sandos playa car . Elevators didn’t work , phone systems down, not adequate a/c thru- out the facility, employees seamed upset to be there, and didn’t care if you were troubled.. we saw three separate employees crying ? Food terrible and restaurants were not run properly. Everything was so time consuming to get shuttles, reservations and excursions. We were told why the hurry your on holiday !! But be 5 min late and pay extra $$$. Very disappointed and will Never recommend Hotel and Expedia again

    Stayed 7 nights in Jul 2019

    Tell us how we can improve our site