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CheapTickets Verified Reviews
Very good!
4.1 of 5 guest rating
Room type Options Nightly price Book
Select Superior Adults Only
334 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Other room types
Select Ocean Front Adults only
Room with view
334 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Royal Elite One Bedroom Suite (3 adults 1 child)
786 square feet
1 Twin Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Royal Elite One Bedroom Suite (2 Adults 3 children)
786 square feet
1 Twin Bed
Room sleeps 2 guests
(up to 3 children)
Select dates to see price
Royal Elite One Bedroom Suite
786 square feet
1 Twin Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Elite One Bedroom Suite (3 adults 2 children)
786 square feet
1 Twin Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Elite One Bedroom Suite (2 Adults 2 children)
786 square feet
1 King Bed and 1 Large Twin Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Riviera Family Queen Junior
560 square feet
2 Queen Beds and 1 Double Sofa Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Jr Suite Hacienda
392 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Riviera Family King Junior Suite
560 square feet
1 King Bed and 1 Double Bunk Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 8 outdoor swimming pools

Popular property highlights

Free valet parking
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
24-hour front desk

With a stay at Sandos Playacar All Inclusive in Playa del Carmen (Playacar), you'll be a 4-minute drive from Playacar Golf Club and 6 minutes from Paseo del Carmen. This 4-star property is 2 mi (3.3 km) from Quinta Avenida and 2.1 mi (3.4 km) from Playa del Carmen Maritime Terminal.

Make yourself at home in one of the 819 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a nightclub, and a complimentary water park. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 18 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Hotel Amenities

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary self parking and valet parking are available on site.

Sandos Playacar All Inclusive has designated areas for smoking.

  • Waterslide
  • Number of outdoor pools - 8
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Turkish bath/Hammam
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Swimming pool
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Outdoor tennis courts - 2
  • Total number of rooms - 819
  • Number of floors - 3
  • Number of buildings/towers - 7
  • Airport transportation (surcharge)
  • Tennis on site
  • Couples/private dining
  • Coffee/tea in common areas
  • Number of bars/lounges - 6
  • Number of poolside bars - 3
  • Full-service spa
  • Number of swim-up bars - 2
  • Free water park access
  • Beach umbrellas
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built - 2004
  • Coffee shop or café
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Steam room
  • Sauna
  • Babysitting or childcare (surcharge)
  • Health club
  • Children's club (free)
  • Nightclub
  • Supervised childcare/activities (free)
  • Children's pool
  • Spa services on site
  • Number of restaurants - 9
  • Laundry facilities
  • Beach towels
  • Spa tub
  • Arcade/game room
  • Wedding services
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 8
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • German
  • Italian
  • Spanish
  • Portuguese

Parking

Free self parking , Free valet parking

Room Amenities

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Wardrobe or closet
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Phone
  • Free bottled water
  • Soap
  • Towels provided
  • Shampoo
  • Linens provided
  • Ceiling fan
  • Toilet paper
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Plasma TV
  • Iron/ironing board
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Desk
  • Laptop-friendly workspace
  • In-room climate control (air conditioning)
  • Eco-friendly toiletries
  • Balcony
  • Minibar (stocked, free items)

Where to Eat

Sandos Playacar All Inclusive has 9 restaurants on site.

24-hour room service is available.

Nearby Things to Do

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, a sauna, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Debit cards not accepted

Property follows sanitization practices of Safe Travels (WTTC - Global)

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays 24 hours

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Sandos Playacar Beach Resort
  • Playacar Beach Resort
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Playacar Beach Resort Spa All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Hotel Sandos Playacar Beach Resort - All Inclusive
  • Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive
  • Sandos Playacar All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive All-inclusive property

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
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