- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Lobby bar has much better service that in previous years.
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Located in Pittsburgh, Omni William Penn Hotel is in the city center and near a metro station. The area's natural beauty can be seen at Point State Park and Phipps Conservatory, while Benedum Center and Heinz Hall are cultural highlights. National Aviary and Pittsburgh Zoo and PPG Aquarium are not to be missed.
Shortage of valet attendants, long wait to hand over car keys to valet. Bathtub not draining properly, created a pool while showering. Restaurant host very rude, and, asked us to sit outside and order dinner from outside, even when a table was available, and, it did not seem like it was reserved. I wonder what was different about us that caused the host to ask us to sit outside? Carpet in the room not properly cleaned, visible dirt patches in multiple areas of the carpet.