- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My original plan was to visit Napa Valley and partake in wine tours. Unfortunately, the fires forced me to change my plans and I am so happy i did. I absolutely love this resort. Everything was perfect: the weather, the resort, the spa the service from the employees, especially Big John. He was kind and always willing to assist us with food choices. Samantha was also very helpful in making sure i got to the mall on Saturday she kept checking on me while they arranged for a car service to pick me and drop me off. She even bought me a Starbucks drink while i waited. I will definitely be returning to the Hyatt next year for vacation. BTW i was there celebrating my birthday with my bff.