- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
$100 pet fee for one night is insanity. Loud group of adults in the lobby upon arrival at 10pm, front desk person did nothing to assure me they’d be quiet anytime soon. She also saw me walk in the front door to check in (with luggage) and answered a phone call and took her time to book a new reservation instead of helping me. Customer service 101, help the person standing in front of you, not the person on the phone who might be coming to your hotel in 3 weeks, Paula.