- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the easy check in. We could pre-check in before going to the parks. Clean rooms, courteous staff. We also enjoyed our breakfast and dinner.
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Located in Orlando, Universal's Cabana Bay Beach Resort is in an area with good shopping. Ripley's Believe It or Not and Madame Tussauds are cultural highlights, and some of the area's notable landmarks include Church Street Station and Disney's Boardwalk. Traveling with kids? Don't miss Universal Orlando Resort™ and Universal CityWalk™.
The checking-in process was confusing. The property is dated and the rooms need renovating. The carpets look old and dirty. While the staff is very pleasant, they forgot to service our room one day and told us the hospitality staff leaves at 5 pm. Terrible excuse for a hotel of this size and price. The food options are limited and not very good but the Starbucks was a positive. We went off-site to eat (some very good restaurants nearby and a Walmart). They should provide a shuttle to the Disney parks, regardless of their competitive position. We are unlikely to stay at this hotel again.