- Liked: Staff & service
- Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Do not represent the review score
The main reason behind my reservation was the guest reviews on Hotels.com But it was so disappointing when we reach the hotel. Hotel do not represent the review rate in Hotels.com. Because of the two rooms that we got were terrible. The rooms were pretty dirty with sticky floor and couldn't control the temperature in a hot water shower in one room. Bathroom were terrible since it had brown/black color spots all around the bathroom and bathtub. The good thing was the person at the front desk. He was pretty cooperative and wanted to make us feel comfortable. He realizes that we were very disappointed and changed our rooms the next day. The two new rooms were fine and cleaner than before. But it was a pain to change rooms and that messed up one of our visiting plans. Hotel located very close to the disney world and universal studio. There were plenty of shopping options also close to the hotel. But Overall the hotel do not represent the high review rate in hotel.com. But we appreciate their willingnes to give us a comfortable stay at least by changing rooms.