Just an OK rental property--terrible management
As someone who has been vacationing in Florida for over 20 years & has rented many houses, I have been debating on how to write this review. While the house was probably a show place at one time, it's definitely showing signs of wear & tear that you don't really see in the pictures--things like bleach stains on the carpet going up the stairs and discolored, scratched plastic cups that clearly need replacing, mildly stained bedding, a dryer that you had to run at least twice to fully dry clothes, etc. And, 10 minutes to the park is deceiving at best. With all of the lights and traffic on 192, it was at least 25 minutes on the good days. So I don't want to disparage the house itself too much, but the management company is AWFUL and makes staying here not worth the hassle. For example: 1. When we walked in, there was some kind of greasy film on EVERYTHING--dishes, counter tops, showers, etc. There was food stuck on the cabinet handles--not just one or two, but multiple handles. The cleaning was definitely subpar and we immediately went to the store to buy cleaning supplies and cleaned the kitchen and bathrooms again before using them. 2. The literature IN THE HOUSE says that you may park in the street but make sure the vehicles are facing the right direction with traffic or you will face a violation. After having our cars towed TWICE in less than 24 hours, the management company told us that they only put generic information in the books--you have to check with the club house. Except the club house & the security people will not answer your questions because they don't manage the property AND the management company makes promises that they will call you or email you responses & they DO NOT ANSWER. So, when they respond here and say that you should call them immediately don't bother. It's a waste of time. We spent two days trying to fix the mess & over $850 and no one would help us except the home owners association whom we DID NOT PAY to help us on our vacation. 3. They tell you they have things at the home which do not exist. For example, their instructions specifically tell you that you should put the cover on the pool at night to preserve the pool heat (extra charge)--except there IS NO pool cover at this property. I have more but I can only write so much. This was absolutely the most stressful vacation we've ever had & will definitely not stay here again. For the money, stay elsewhere and save yourself a lot of hassle.