- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. Especially the service of one of the people at the front desk. I believe his name was Ludje (spelling might be wrong). He asked why we were there and I told him I was celebrating my graduation from Full Sail University. He said congratulations and also sent a nice card, balloons, and wine to the room without notice. I felt appreciated. It was a simple gesture that meant a lot. He also helped me with my proposal to my fiancé. I will definitely come to Rosen Plaza again because of him. The only thing I did not like was that there were no jacuzzi’s in any of the rooms.