- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Front desk staff was excellent with Information and helping out
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Located in Kissimmee, Comfort Suites Maingate East is in the entertainment district and near theme parks. Medieval Times and Ripley's Believe It or Not are cultural highlights, and travelers looking to shop may want to visit Old Town and Orlando Vineland Premium Outlets. Traveling with kids? Don't miss Disney's Hollywood Studios® and Disney's Blizzard Beach Water Park. Our guests love the hotel's location for the sightseeing.
Suite rooms were big enough for us 4-people family. 2 bathrooms in my suite were useful very much. Pool & Jacuzzi were in very good condition. Appreciated for laundry room on each floor to wash our clothes in the middle of our trip. We enjoyed staying in this property very much. However, transportation to/from Disney World & Universal Studios were the worst. The bus company (Discover USA Tours, Inc.), which the hotel contracted, was utterly unreliable and s**t. They did not provide accurate returning bus information. For example, anyone visiting Magic Kingdom could not catch their 8pm returning bus from the Ticket & Transportation Center Bus Lane C25 because it was required to ride another connection shuttle bus leaving Magic Kingdom main bus terminal at 8pm to get there. And their next returning bus from Magic Kingdom was 11pm! They were NOT even listed in the Disney's transportation company list! (I checked it with the Magic Kingdom Ticket & Transportation Center bus ticket booth staff.) Also, they did not run 6:15pm returning bus from Universal on 2/18 without notice. As a result, more than 60 standing passengers were packed in a city-commuting type bus vehicle on freeway back from Universal. It was harsh for us to keep standing in the packed bus stuck in the traffic jam on freeway. I wonder it should violate any Florida traffic regulation. Therefore, if you think about visiting Disney/Universal, regretfully I would never ever recommend you to stay in this hotel.