- Liked: Property conditions & facilities
A great start, but poor finish.
A little surprised the hot water is turned off in the evening so you cannot have a bath. Also never stayed at a hotel that said you are not allowed to consume any drinks or food in a suite. The bathrobes are lovely, but on extending they changed our room and advised us the hotel has no bathrobes, despite having worn one the night before. Extra towels is a real problem. Not quite a 4 star hotel despite the lovely building. Breakfast is a hit and miss affair lacking organisation. If you press the staff during the weekdays you are able to get a glass of water. The staff at the weekend are nothing short of brilliant. The staff during the week leave something to be desired. Had we realised the difference in attitude, service and room we would not have bothered to extend. Seems maybe management is the problem, it runs better when they are not here.