- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent with other good B&Bs. Secure Parking.
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Me and my family including my 80 year old father were looking forward to stopping over for the night before we were due to travel home from a holiday in Italy on the eurotunnel, however I can sadly report that this hotel was the hotel deville or hotel from hell and recommend any future travellers to avoid this hotel and only consider if it was the only hotel left on the planet for the following reasons our stay was a nightmare!: 1.Reception was very unfriendly not a single smile and no facilities were explained as if they could not be bothered. 2.Room was a complete shabby mess, old tired decor, carpet had so many stains and sticky things sticking to your feet as you tread on it, it was a case of wiping your feet on the way out.shower tray step was approx 2 foot up, honestly for a 80 year old disabled pensioner!. so old and dirty that we did not have a shower or wash as the basin had hairs in it as well as on the floor. 3.we were woken at 1am by an all male party next door,fighting,loud music, throwing beer bottles, threatening and aggressive until 4am, nightmare we all had no sleep and so tired on the trip home, no reception as they had gone home so we were left to put up with it. 4.Stairs to upper tier beds were a unsafe due to trip hazard bottom of stairs. In all fairness the reception was apologetic when we complained the next morning but it was far short of rectifying our experience and we just put this down to experience and would never book this hotel ever again.