- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included in the price. Staff were very helpful and friendly
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Located in New York's Midtown neighborhood, Hotel Riu Plaza New York Times Square is in the city center and near a metro station. Times Square and 5th Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Central Park Zoo and Chelsea Piers. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Barclays Center Brooklyn. Our guests appreciate the hotel's convenience to public transportation: 49th St. Station is 5 minutes by foot and 50 St. Station (Broadway) is 9 minutes.
would have been a perfect rating, however. we used the valet provided by the hotel. the valet ended up never actually parking our car and he left it on the street so it was towed. we found when we got back to the hotel around midnight and obviously couldn’t do anything about it at that point. the next morning we had to get up earlier than planned, cancel the plans that we did have set up so we could uber to go get my car out of impound. the hotel reimbursed us for the impound, uber and the parking ticket. they also said that if hotels.com reached out to them, they would also reimburse me for the cost of the room due to the MASSIVE inconvenience. hotels.com reached out to them the very next day and they denied the reimbursement. i don’t have the energy or patience to deal with them further so i’ll take that as a loss. but bottom line, they said they’d compensate further for the hassle and they did not uphold. beside that the hotel was lovely, good sized room and decent bed. we didn’t get to take advantage of the breakfast buffet since we had to use the time to get my car out of impound instead. oh well.