- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
Front desk was really rude. We had a later checkout time at 1pm, and while we were checking out at 1:03pm, the front desk gave us grief about being late. They said we were late, that we need to be on time, etc. They made it bigger than it needed to be. I understand if were really late, then by all means. But the tonality and use of words did not match the situation. Experience was great up to that point, and in my opinion that interaction really ruined the whole experience for us. Partner said Front Desk’s behavior was completely unnecessary.