- Disliked: Staff & service, property conditions & facilities, room comfort
This was a last-minute getaway evening. I was familiar with the area, and though the hotel is located under the elevated train from what I saw on your website I felt it would be fine. When we arrived the first problem was we were told there were no rooms even though we had a reservation. After complaining, we were then told that the problem was the rooms were not cleaned yet at 9:30 in the evening because the cleaning staff was out to lunch, and now we would have to wait 15 to 20 minutes for room and it would be on the lower level next to the food area. The room we received was literally the first room next to the food eating area and unfortunately we could not cancel because it was non-refundable. We were subjected to the noise of the hotel all night, basic direct TV on a 22" set, the room smelled stale and a very low uncomfortable bed. And, when we cracked the window for air, a man came to the window asking about rooms! For almost $200 for the evening this was a robbery!!