- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and pleasing, nice nightclub and restaurant on the property. Unfortunately the bathtub had an issue
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In the city center, 11 Howard is in an area with great shopping. National September 11 Memorial and One World Trade Center are notable landmarks, and some of the area's popular attractions include Chelsea Piers and Central Park Zoo. Consider St. James Theatre for a night out, and don't miss American Dream Meadowlands, a top local attraction.
Was offered a discount as a hotels.com gold member, this for beverages in their bar. They have no bar, but rather a lounge with concierges. Made my presence known and told someone would serve me. No service for nearly half an hour. I now understand their generous coupon. I left into the rain to get a six pack of beer. Returned to room. Tried to call room service but phone did not work. Had to go downstairs to ask for a bucket of ice. Marks on walls, and a broken hairdryer. After struggling with the thermostat to cool the overheated room, an attempt to open a window made me realize they had literally screwed the window shut. With screws. Seems like quite a hazard in an emergency. Very disappointing hotel to stay at. I am unsure why they have as good of a rating as they do and why hotels.com suggested this hotel to me in the first place.