- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Spiinnaker in of Naples is insanely rude and unhelpful. On our first night my friends were eaten alive by bedbugs - after making the front desk aware of this disgusting issue we were told to wait until the manager came in the next morning and that all they can do is change the sheets in the meantime. When the Manager came in the next morning she said we didn’t Approach the staff fast enough and since they had changed the sheets there was nothing they could do except switch to another room. When we asked for the owners information or to speak to another manager she acted like she didn’t have that information and wasn’t willing to give it out. we spoke to another random guest and he explained that he had things stolen out of his room and she gave him the same stonewalling about not having any more information or being able to do anything about the problem. On top of that the cleaning staff entered our room at least three times while Literally being told not to From behind the door and then rudely told us to leave so she can clean. If booking same day hotels in this area wasn’t so expensive we would have left. Needless to say we will never be staying at this location again.