- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, comfortable, convenient for our activities but remote from services. The staff were helpful, especially the restaurant staff.
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Located in Naples, Port of the Islands Everglades Adventure Resort is in the suburbs and on a river. The Rookery at Marco and Flamingo Island Course - Lely Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Marco Beach and Tigertail Beach.
We called the night before to cancel. The office was closed. I left a message 2/9. Return call around 1000 the day of check-in. Called hotel directly to cancel. Hotel staff directed me to Expedia. Expedia attempted to call the hotel, while I was on hold, and didn’t get through. Message left with the hotel by Expedia asking for a cancellation. Expedia never called me back as Requested. Received notification from Expedia of no-show fees on 2/13. Very unhappy with communication from Expedia and hotel’s in ability to manage our cancellation. Cancellation was required due to a mixup in receiving confirmation that the reservation has been made.