not really sure if the staff did not care about the rooms or customers. one guy in front of me was complaining about not having electricity in the room, and other person was having issues with plumbing, and the staff did not even ask the room number or anything, but said "will let the manager know". for me, i am using bathroom, and realize there is no water in the tank at all. and room was musty, but the area is gorgeous, very quiet, and convenient location, right next to freeway, but still quiet.