- Disliked: Staff & service, property conditions & facilities, room comfort
HORRIBLE stay. Went to Antrim for the same price.
This is an antiseptic an uncomfortable place to stay. When we first arrived, we noticed a completely empty parking lot which is odd for a resort town lake Berkeley Springs West, WV. There’s no electric charger for a car either. We went to check in to an empty lobby with less charm and appeal than a campground. Upon checking in we asked the receptionist what’s interesting about this place and she couldn’t tell us. It was like she’s never heard anything about the building. We were given two keys to our room and incredibly involved instructions to wind our way through the bowels of the main floor, passing open kitchen doors with unfinished molding, up a winding staircase (no elevators) to our room.When I open the door we found and uninviting room of mismatched furniture and styles. There was a soaking Jacuzzi style tub in the corner of the room and we had selected a romance package involving wine and rose petals. Unfortunately the rose petals were silk pieces of trash spread all over the bed. It was worse than if nothing had been there at all. It was late so we decided to settle into what felt less comfortable than a hospital bed with a very thin sheets and too high pillows. The night’s sleep was very uncomfortable as we were woken up a number of times by what was the sound of somebody walking on gravel and shoveling coal. We woke in the morning and got out of there, skipping the Dollar Store “breakfast” of some boxes of cereal and a couple of loaves of bread.