- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a tragedy that this unique property is presently under such dismal management. We chose a luxury balcony Riverview suite. Rate was $240 per night. It was a hot September day, 2nd floor room had a beautiful view but the balcony railing separated from the building and wobbly! Scary! The room was nice but had a BRICK TOP style mattress and cooled by awas TINY, ANCIENT unit that was too small for that size room to start with, but worse yet was reduced to about 30 % efficiency around 2am. We had a high of 93 degrees that day and let me tell you we roasted like rotisserie chickens the rest of the night. I reported both issues to the front desk and asked for late check out of 1nor 2 pm because of the inconvenience and poor rest and was immediately told NO! I calmly asked why and was told the the entire place was booked for the next day and when I checked on this I determined this was a blatant lie. I was later begrudgingly granted a 1:30pm checkout by General Manager who never even came to speak to me in person though she was on property. I ket other guests with major maintenance and customer service complaints from the previous day too! I am a freenlance travel writer for over 20 years and have never experienced such hideous customer care. They are in the hospitality business and haven't the faintest clue what the definition of hospitality is. Their motto seems to be "just pay your money and get out". Consider yourself warned.