Hyatt to me had a higher than average brand name, hotel and room just felt cheap and below a travelodge quality. We paid the same for this as the hilton, and given the same choices again, would not stay here 10 times out of 10. We also had 2 doughnuts from the cafe, which were hard as rocks. On check in we were told we were too early but to leave our bags and come back where pur bags would be put in our room , we did that and were told on return "we i dont know whoch bags ate yours" so got to the room amd waited 45mins for bags to arrive, which we wanted to take ourselves, but were told oh no, its policy our porters take them.
Upside the guy at the door and porters were excellent. Management problem rather than staff was my take on it all.