- Liked: Cleanliness, staff & service
Fantastic stay - privilege room was huge! Staff were lovely and helpful. A safety mat in shower would have been a help but that is only a little niggle. Would definitely stay again
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Final stop over on our trip to France. Check in satisfactory. Bedroom large, bed comfortable. Room much too hot, air conditioning didn't appear to be working properly. Shower over bath was good but water didn't drain leaving you standing in inches of water. We used "express check out" as we had an early departure, but received an emailed invoice charged to my credit card for breakfast (which we take). Interesting that this was sent to us just after midnight on the day of arrival - not even had time to take breakfast - not impressed. Still awaiting for this cost to be refunded Mercure advise they cannot refund to credit card and have requested my bank details to do so, for security reasons I haven't forwarded them and really the payment should be refund in exactly the same way it was paid. I have not raised a dispute with my credit card company
Cons: Drainage in bath, Air conditioning. and system in which they refund charges applied in error.