- Liked: Cleanliness, staff & service, property conditions & facilities
The Palazzo, and the whole Venetian resort, was amazing. My room was massive, way more than I needed! While I give the resort credit for trying to be enviro-friendly (eg. biodegradable straws) I do believe they changed my towels every day when I clearly hung my towel up to be re-used. The service within the restaurants/lounges was great. However the concierge service left a bit to be desired. I tried to order a surprise bottle of wine in my friend’s room and had to deal with it on my own if I wanted to ensure it was there at a specific time. People always tell me the concierge will take care of almost anything but in this case I found their service quite lacking. Aside from that nit-picky complaint, I thoroughly enjoyed my stay here.