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The Westin Maui Resort & Spa, Ka'anapali

Star Rating
4 out of 5

Information

Reviews

4.0 / 5Very Good
2,807 reviews

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Kaanapali Beach
    1 min walk
  • Popular Location
    Whalers Village
    2 min walk
  • Popular Location
    Kaanapali Golf Courses
    5 min walk
  • Airport
    Kapalua, HI (JHM-West Maui)
    8 min drive

Book online or call:

1-844-709-7928

Your dates need to occur after 2019-12-11. Try updating your dates to see prices for your trip.

    About this area

    Lahaina

    The Westin Maui Resort & Spa, Ka'anapali is located on the beach and in an area with good airport proximity and shopping. Lahaina Harbor and Kapalua Golf Club Plantation Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Kaanapali Beach and Black Rock. Our guests appreciate the resort's central location.

    What's nearby

    • Popular Location
      Kaanapali Beach - 1 min walk
    • Popular Location
      Whalers Village - 2 min walk
    • Popular Location
      Kaanapali Golf Courses - 5 min walk
    • Popular Location
      Black Rock - 17 min walk
    • Popular Location
      Kahekili Beach - 5 min drive

    Getting around

    • Lahaina Sugar Cane Train Kaanapali Landing Station - 3 min drive
    • Kahului, HI (OGG) - 43 min drive

    About this property

    The Westin Maui Resort & Spa, Ka'anapali

    Spend the day relaxing on the beach or pampering yourself at The Westin Maui Resort & Spa, Ka'anapali's full-service spa. All 759 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and LED TVs with cable channels. Other amenities available to guests include lanais, iPod docks, and room service.

    Renovations and closures

    The property will be renovating from 01 March 2019 to 31 May 2020 (completion date subject to change). The following areas are affected:
    • Bar/lounge
    • Dining venue
    • Elevator
    • Exterior
    • Fitness facilities
    • Spa
    • Swimming pool
    • Select guestrooms
    Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking: USD 30.00 per night
    • Valet parking: USD 35.00 per night
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request
    • Free area shuttle
    • Limo/town car service

    Food and drink

    • Breakfast available for a fee: USD 7.00-29.95 per person
    • 1 restaurant and 1 coffee shop/café
    • 1 poolside bar and 1 bar
    • Room service available

    Things to do

    • 24-hour health club
    • 18 holes of golf
    • Aerobics classes
    • Full-service spa
    • Outdoor pool
    • Shopping
    • Yoga classes

    Family friendly

    • Babysitting/childcare (surcharge)
    • Children's club (surcharge)
    • Dry cleaning service
    • Free area shuttle
    • Free cribs/infant beds
    • Grocery/convenience store
    • In-room child care (surcharge)
    • Outdoor pool
    • Refrigerator
    • Snack bar/deli

    Conveniences

    • ATM/banking services
    • Ballroom
    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe
    • Gift shop/newsstand
    • Grocery/convenience store
    • Reception hall

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • French
    • Italian
    • Japanese
    • Korean
    • Spanish

    Business services

    • 24-hour business center
    • Meeting rooms
    • Conference space (45000 square feet)

    Outdoors

    • Beachfront location
    • Garden
    • Terrace

    Spa

    • 16 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Couples treatment room(s)
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - hot stone
    • Massage - prenatal
    • Massage - Swedish
    • Massage/treatment rooms
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Braille signage
    • Wheelchair-accessible concierge desk
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible spa
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible restaurant
    • Visual alarms in hallways

    More

    • Designated smoking areas (fines apply)

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Free cribs/infant beds
    • Premium bedding

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Shampoo
    • Soap
    • Toilet paper

    Entertainment

    • 42-inch LED TV
    • Cable channels
    • iPod dock
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Refrigerator

    Outdoor space

    • Lanai

    More

    • Connecting rooms available
    • Desk
    • Free local calls
    • Free newspapers
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone

    Nearby things to do

    Activities

    4.0

    Very Good

    5 - Excellent
    1,165
    4 - Good
    975
    3 - Okay
    392
    2 - Mediocre
    170
    1 - Poor
    105
    4.2
    Cleanliness
    4.2
    Service and Staff
    3.5
    Amenities
    3.9
    Property condition

    1/5

    • Liked: Staff & service
    • Disliked: Property conditions & facilities, room comfort

    In town for Family Wedding

    The hotel is currently under construction, which is understandable as it wants to upgrade. However, the jackhammers and Kumatsu’s banging on metal is about all you could hear all day. You can’t enjoy a relaxing day at the pool or even have a conversation to the person next to you. I’m sure when they are done, the hotel will look beautiful, but until it’s complete, I would not recommend this place.

    Stayed 4 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Dec 2019

    3/5

    • Liked: Cleanliness, staff & service, amenities
    • Disliked: Property conditions & facilities

    The pool construction was obnoxiously loud. Couldn’t enjoy the 2 pools that were open. The walls screening, etc unappealing to look at. Overall disappointed.

    Stayed 7 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, amenities, property conditions & facilities

    Fantastic location, good amenities, clean. You have to be aware that there is construction (read before booking). Hotel does everything to minimize the impact from this but its inevitable as the project is large. We liked staying here. The bar/restaurant is ok not the best but tons of options close by. Hotel Toiletries are just ok so carry your own shampoo :) if you are particular about it. I don't think its a widespread issue but our checkin concierge Patricia was the least interested person. She didn't tell us anything about the hotel like restaurants, how to get towels at the pool, where the shuttle is from, hours of diff amenities, gym, etc etc. Also our room though booked as ocean view in her system showed a golf course view. Fortunately I had email with some hotel staff prior to our stay confirming ocean view which I showed her. she has to speak to manager to further confirm this. Beyond this checkin and toiletries I have no complaints. Pro Tip : There are 3 exotic birds at the hotel in cages. The speak to you if you say aloha and they are there only during morning hours. Go find them its fun.

    Stayed 4 nights in Nov 2019

    1/5

    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    When they say they are under construction, they mean it. Loud, heavy-duty machinery jack hammering away so loudly the pool attendant was speaking to me and neither of us could hear each other. At one point I closed myself off in my bathroom, with the slider to the outside closed as well, and it was still loud. I was more stressed out being there than when I arrived. I have two spider bites on my arm from laying in bed. I have a picture of another bug crawling on my bed. If you order a salad past 9:30/10 p.m., from room service, it arrives in a plastic container such as you would find in a convenience store. This is NOT a quality type of hotel. I am not sure what other Westins are like in this regard but I will not waste my time or money finding out. I checked out a day early and flew home. No one on the staff seems to care. They are very nonchalant about all of it as I am sure they are used to the complaints. What a waste of a trip to Maui. Also, maybe some sort of dress code for the lobby would be nice... Women walking around in thong bikinis with kids present. What a mess of a hotel on so many levels.

    Stayed 4 nights in Dec 2019

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