- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
They don't provide ANYheathing.Inside was13C cold.
I arrived and there was no any receptionist. On the booking documents there was no any explanation how to get checked-in in case I arrive late. I arrived at 8pm. I was tired, it was dark and rainy. I hat to go all around the neighborous streets until I found the entrance. I knocked, and knocked, lowder - finally some of the other tenants opened the door and let me in. They called the lady to check me in as I didn't have roaming on my mobile. There was no ANY heathing in the room. It was 11C cold outside-30 Oct. I asked if she can give me at least portable heather. She said: "NO". I asked on my booking form if they can give me a room with South or East exposure of the window as I am suffering of hormonal insufficiency and I I was coming to Portugal in attempt to escape from the claudy and rainy london and to get some more sunlight. My condition is caused because of lack of sunshine. It was really nasty surprise to understand when I was checked in that the room is extremely cold and shady- the window was North, the bleard glass of the door was West. It was ground floor and the window had metal bars like in a prison.The view of it was towards a white wall-just on 1meter distance.Even more like a prison and above that wall you still can't see the sky becauase of3-store building near.I wake up at 3am from cold,cancelled the other 4 nights and changed the accomodation.I asked for a refund.They didn't give me a penny back.I got ill because of that cold-it ruined my holiday.