- Disliked: Cleanliness, property conditions & facilities
Great location, but that’s about it
Our stay started out great, but we were quickly disappointed. The gentleman at the front desk was very nice while we were checking in. He even walked us to our room himself. We had a large room with a water view. It was nice. However, within five minutes of being in the room we noticed there were ants all over the bathroom floor and on the toilet. We immediately told the front desk. They didn’t seem to concerned with addressing the issue. We finally didn’t want to wait in the room any longer, so we told them to call us and let us know their solution. About an hour or so later we got a call saying that they had a new room for us but it was smaller and didn’t have a view. Claimed that they couldn’t do better because we booked through hotels.com. We moved our stuff to the new room and everything was okay for the most part. The fridge didn’t get cold enough, which was an issue because it needed to store breast milk. I had to use a cooler instead. The water also literally smelled like dead fish. It was gross. They had also moved us to a room on the street and the windows are super thin so we could hear everything. On a positive note, the location of this hotel is great. Super central and the valet guys were super nice.