M Star Hotel Alcoa

Star Rating
2 out of 5
Photo gallery


634 reviews


  • Free WiFi
  • Free Parking
  • Pet Friendly
  • Air Conditioning


What's nearby

  • Airport
    Knoxville, TN (TYS-McGhee Tyson)
    3 min drive
  • Popular Location
    Foothills Mall
    9 min drive
  • Popular Location
    Maryville College
    12 min drive
  • Popular Location
    West Town Mall
    18 min drive

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    About this area


    Located in Alcoa, M Star Hotel Alcoa is in an area with good airport proximity. University of Tennessee Gardens and World's Fair Park are local attractions and those in the mood for shopping can visit West Town Mall and Turkey Creek Shopping Center. Looking to enjoy an event or a game? See what's going on at Thompson–Boling Arena or Neyland Stadium.

    Popular Location

    What's nearby

    • Foothills Mall - 9 min drive
    • Maryville College - 12 min drive
    • University of Tennessee Gardens - 13 min drive
    • Bearden Antique Mall - 17 min drive
    • West Town Mall - 18 min drive

    Getting around

    • Knoxville, TN (TYS-McGhee Tyson) - 3 min drive

    About this property

    M Star Hotel Alcoa

    A business center, laundry facilities, and a 24-hour front desk are available at this smoke-free motel. Free WiFi in public areas and free self parking are also provided. Other amenities include RV/bus/truck parking and a vending machine. All 89 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and TVs with cable channels.

    Property amenities


    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Extended parking (surcharge)

    Family friendly

    Cribs/infant beds (surcharge)
    Laundry facilities
    Rollaway/extra beds (surcharge)


    Vending machine

    Guest services

    24-hour front desk
    Daily housekeeping
    Laundry facilities

    Business services

    Business center


    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking


    Smoke-free property

    Room amenities


    Air conditioning
    Cribs/infant beds (surcharge)
    Rollaway/extra beds (surcharge)


    Shower/tub combination


    Cable channels

    Food and drink



    Access via exterior corridors
    Connecting rooms available
    Free local calls

    Guest rating

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


    • Liked: Staff & service, property conditions & facilities, room comfort


    I reserved a double bed room over a month before trip.when i got there it took them a while to get me into a room then didnt even have a double bed that i reserved.luckily the extra people didnt go or we wouldnt have enough beds that i paid for in the first place.

    Stayed 1 night in Dec 2019


    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort


    It was not what I booked. I booked a king bed, upon arrival I was informed on dbl beds were available. The room was the worst room by far I’ve ever seen. We did not stay in this motel. We didn’t try for a refund, just cut our losses and drove home.

    Stayed 1 night in Nov 2019


    • Liked: Staff & service
    • Disliked: Cleanliness, property conditions & facilities

    lightly better than solitary confinement room.

    Granted the price was good, but when I arrived, the check in lobby was illuminated with so many light it looked like a check cashing lobby. The receptionist was talking to a customer at length and I finally got my turn after about 20 minutes. She was nice enough. I got my key and went to the room where the key didn’t work. I went back to lobby but receptionist was gone. I waited about 10 minutes and eventually got another key for another room “the key does that sometimes” was her response. I went into the room and had difficulty finding a light to turn on- but that’s ok because the 1/2 curtain that never closed completely let enough light in to see my way around. I tried to turn off the ac but couldn’t see the controls so I cohabited the bed with my daughter in order to keep warm. The beds were made with a flat sheet on bottom,- top sheet on top and a blanket right next the the sleeper. I have never slept without a tip sheet protecting me from the blanket that has had questionable laundering. My daughter and I had to take turns trying to charge our phones on the one outlet. The charger was falling out of the socket.. The bathtub was so dirty I had to place a towel in order to feel safe enough to step in shower. The nozzle had a good water stream but the ceiling and walls had obvious water damage. I suggest the owners spend one night in hotel to see what a real customer needs.

    Stayed 1 night in Nov 2019


    • Disliked: Staff & service

    A did a reservation on line , by the time a got there the lady at the register told me that they did not have rooms available

    Stayed 1 night in Oct 2019

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 2 nights in Oct 2019

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