I usually don’t let too much bother me with hotels while on vacation, however, too many negative issues. We arrived in KW early and stopped to see if we were able to check in early and with doing so, they would upgrade our room. We were able to, however, after starting the process we were told we would be charged for upgrade and early check in. We could void those charges if we filled out a “5 star review of check in” and showed it to the front desk. The room was not an upgrade, it was ground floor with view of the parking lot. The room was clean. But, it smelled musty. The worst part...bugs! We woke up with bites. We saw bugs in bathroom and ants on the floor. The hotel had food available through a on site food truck. It was good until I got sick. Not an enjoyable stay at this hotel!